Hertz offers a full range of services for the physically challenged.
At Hertz, we want to make your rental experience as easy and convenient as possible. A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. The basic services we offer are detailed here. If you need additional information or assistance, please ask a Hertz representative.
At most U.S. and Canadian locations, cars equipped with hand controls are available at no extra charge. Reservations for cars equipped with hand controls can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.*
One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and intercity fees do apply to all one-way rentals. Please check for details at time of reservation.
* While Hertz is able to provide hand controls on a wide variety of its rental cars, it cannot provide them on each model. Also, while Hertz makes every effort to provide its physically challenged customers with a two or four door car, Hertz cannot confirm a particular make or model.
All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.
Easy Access Bus
For Hertz customers using wheelchairs, our new Easy Access bus provides an electrically-operated ramp as well as two ADA* compliant wheelchair positions. Wider doors, spacious aisles, and waist high luggage racks are also designed to make traveling easier and more comfortable.
* Americans With Disabilities Act
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